Utility Billing

Utility Service

The City of Sultan Utility Billing Department is responsible for monthly billing and account maintenance for water, sewer, and stormwater services.

New Service

If you are new to the City of Sultan, please call 360-793-2231 to set up or transfer utility service into your name. New residents, please read our Welcome Letter (PDF)!

Low-Income Senior / Disabled Utility Rates

If you are a low-income senior citizen or a permanently disabled person, you may be eligible for discount rates on City utilities. For continued eligibility, you must submit a new application each year.

Please fill out the Senior Discount Application form online here, or if you prefer, download the Senior Discount Application Form here.

Garbage Service

Effective January 2021 the City contracts garbage and recycling services with Republic Services. To learn more about this service, visit the Public Works Garbage page or contact Republic Services Customer Service at (425) 977-4125. Garbage service is required for City residents. 

Need Help with Your Sultan Utility Bill?

Don’t wait until your water is shut off to ask for help. Past-due payments or payment arrangements must be made before shut off day. Please contact us at 360-793-2231 to see how we can help. We can also share local resources that may be able to assist you.

Please Note:


DOXO.com bill paying service NOT affiliated with the City of Sultan


It has come to our attention that when doing an internet search to pay your City of Sultan utility bill, one of the first results listed is a company called DOXO.  Be advised that DOXO is not affiliated with the City of Sultan.  It appears that when DOXO takes your payment, they then mail a check to the City.  This causes a delay between when you pay and when you are credited for the payment.   Depending on the delay, this may cause you to incur late fees and/or possibly have your water shut off.  


The City recognizes that you have a number of options on how you can pay your utility bill.  If you choose to pay a fee based service such as DOXO, be advised that you will need to allow enough time for mailing purposes, similar to if you use your bank’s bill paying service. 


If you would like to make your payment by credit card online, our web site address is www.ci.sultan.wa.us/340/Pay.  This site is the City’s official on-line payment portal and the service is free.   Be sure to double check the web address of any payment site you use for the correct address before entering your credit card number.  If you prefer, you can also pay by phone without a fee by calling (360) 799-3007. If you have questions prior to paying please call city hall at (360) 793-2231.