Water Emergencies

In case of a water emergency during the hours of 8:00 a.m. and 5:00 p.m, please call Sultan City Hall at 360.793.2231. After 5:00 p.m, please call 360.793.2231 and press 5 for the on-call staff member or dial 911.

Water Service

The city provides water service to approximately 2,065 customer accounts within its existing water service area boundary, which extends beyond the City’s corporate limits. The city is responsible for providing public water service, utility management and water system development within the water service area.

The City’s water system has more than 34 miles of water main ranging in size from 1.5 to 16 inches, along with two water tank storage facilities.

Each year the Department of Health requires all water purveyors to send out a Water Quality Report to let the consumer know about the water they drink. To learn more about this report and view the most recent report, see our Water Quality Report Page.

Water Standards

Water Engineering Standards set forth minimum standards for the planning, design and construction of water facilities. These standards do not include design of special facilities, such as Pump Stations or Reservoirs. These special facilities require unique design requirements and will be subject to individual review by the City of Sultan.  A full copy of our standards is listed below.

                                         Water Engineering Standards 2004

DRAFT Sultan Design and Construction Standards For Water and Sewer February 2024 Update

General Water Systems Plan

Water Supply

The City owns a raw water supply reservoir (Lake 16) located approximately 2.5 miles north of the City’s Water Treatment Plant. The City is primarily reliant on Lake 16 for its water supply (approximately 97%). The city also has an intertie with the City of Everett’s water system, which delivers treated water to Sultan water consumers during periods of maintenance activity at the Water Treatment Plant, or when Lake 16 turbidity is high (typically in the autumn after a heavy rainstorm).

Black and White Photo of Reservoir Wall
Reservoir Wall